Services & Support

At Sheppard, our commitment extends well beyond delivering industry‑leading steering systems. We provide a comprehensive suite of support services to ensure fleets, dealers, and technicians get the most from every Sheppard product.

Service Documentation, Training & Technical Support

Whether you need detailed service documentation, educational programming, technical guidance, or assistance identifying the right product for an application, our team is ready to help.
Sheppard delivers industry‑best support through:

• Experienced regional field service personnel who work directly with fleets and dealers nationwide, offering on‑site training, troubleshooting, and product expertise.
• Factory‑direct technical assistance via our customer service hotline: 1‑800‑2RH‑SHEP.

Maintenance Philosophy Focused on Life‑Cycle Value

Sheppard’s maintenance philosophy centers on reducing life‑cycle cost for customers. Our steering gear designs allow for cost‑effective seal replacement, rather than requiring full gear replacement, helping fleets minimize downtime and maintenance expense.

Training Videos & Technical Resources

To support technicians in the field, Sheppard provides a library of service training videos, including:

• Step‑by‑step seal replacement procedures
• Basic steering gear operation
• Troubleshooting guidance
• Pressure and flow testing instruction

These resources help ensure accurate, consistent service practices and enable technicians to keep Sheppard‑equipped vehicles running at peak performance.

Click the link below to access the instructional videos.