Services And Support

Tech Support & Troubleshooting

When you have questions or need support, our expert service team can help. Call us, toll-free, at (800) 274-7437 or email us at serviceweb@rhsheppard.com.

Representatives are available: Monday – Friday,  8:00 a.m. to 5:00 p.m. EST

Troubleshooting Checklist

Troubleshooting Checklist

Chock the vehicle before beginning any work. Adhere to all safety guidelines outlined in the steering gear service manuals or from your vehicle manufacturer. Before proceeding with the following tests, check all mechanical and external conditions before hydraulic testing.
Do not remove the steering gear or pump until hydraulic tests are completed and an authorized number has been received from Sheppard.

Chock the vehicle before beginning any work. Adhere to all safety guidelines outlined in the steering gear service manuals or from your vehicle manufacturer. Before proceeding with the following tests, check all mechanical and external conditions before hydraulic testing. Do not remove the steering gear or pump until hydraulic tests are completed and an authorized number has been received from Sheppard.

MM slash DD slash YYYY

HYDRAULIC TESTS:

Refer to RH Sheppard service information available on line and in the Sheppard® steering gear Service Manuals. Do not remove the steering gear! Install a pressure and flow tester in the pressure line from the pump to the gear as outlined in the Diagnosis and Troubleshooting Section. Record the following information:

Degrees F (Tests should be run at about 180F)
PSI
PSI
PSI
PSI
GPM
GPM
GPM
GPM
Does Steering Gear Stay in Pressure when the Steering Wheel is released?
PSI
PSI
PSI
PSI
PSI
PSI
PSI
GPM
PSI
GPM
In. Lbs
In. Lbs