Our 3PL is PNG Logistics Co. LLC.
All routings must be approved by PNG Logistics. Please be advised that any shipments not routed through PNG will be charged back. All warranty returns must have an RMA number provided by R.H. Sheppard Customer Service.
Please contact them at the phone number or email listed below and be sure to reference our purchase order or return authorization number on the initial call to PNG.
Phone: 877-764-9441, option 1
They will advise if the shipment should go via UPS (and will provide our account number) or common carrier. If common carrier, they will contact the carrier for the pick-up and provide the bill of lading accordingly.
For tracing, expediting or other service issues, call PNGLC customer service at 877-764-9441 and select option 1.