Aftermarket Customer Satisfaction Survey

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R. H. Sheppard Co., Inc. requests your response to this survey for us to determine your satisfaction with our products, quality, service, and support. Please rate your response on a scale of 1-5, where 5 is best. Thank you, we appreciate your help.

1.0

Quality/Performance

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2

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4

5

1.1

Are Sheppard products meeting your quality and performance expectations?

 

 

 

 

 

1.2

Do Sheppard products provide a high level of durability and reliability?

 

 

 

 

 

1.3

Do you normally specify Sheppard steering components?

 

 

 

 

 

1.4

Is driver preference a factor in steering decisions?

 

 

 

 

 

2.0

Warranty

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2

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4

5

2.1

Are warranty claims processed in a timely manner?

 

 

 

 

 

2.2

Are Sheppard service parts readily available?

 

 

 

 

 

3.0

Service

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2

3

4

5

3.1

Is the Sheppard field support/hotline easily accessible?

 

 

 

 

 

3.2

Does Sheppard provide aftermarket training opportunities?

 

 

 

 

 

4.0

Salesman Support

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2

3

4

5

4.1

Does your salesman provide quality service?

 

 

 

 

 

4.2

Is your salesman readily available?

 

 

 

 

 

4.3

Is your salesman knowledgable of the product?